InstantCab Help Center


  • How much does Summon cost?

    Summon Ahead Find out more information or get a fare quote for Summon Ahead at: Summon On...

    Dec 05, 2014 01:56PM PST
  • Airport Flat Fares

    We offer discounted pricing for airport rides with Personal Drivers! Below are the prices from anywhere in San...

    Sep 17, 2014 05:19PM PDT
  • How do I tip my driver?

    Very heavily ;) Just kidding! Please tip as you normally would based on your experience. At the end of every ...

    Feb 28, 2014 08:13AM PST
  • What's your cancellation policy?

    Sometimes we understand that you just have to cancel. You can cancel your request for free up to 5 minutes aft...

    Feb 19, 2014 05:05PM PST
  • What are flat fares?

    On special occasions when the number of people who need a ride goes up by several fold, Summon must increase t...

    Feb 18, 2014 08:52AM PST
  • What's a cleanup fee?

    Sometimes, accidents happen. We have had some riders get sick or make a mess in the cab. We’ve all been there,...

    Feb 18, 2014 09:03AM PST
  • Does Summon charge for toll?

    When you take a personal ride with Personal drivers to somewhere outside of the city, we may add the toll amou...

    Feb 18, 2014 08:56AM PST
  • What's an Outstanding Balance?

    If your card on file does not successfully pay for your last Summon ride, the transaction will be considered a...

    Feb 25, 2014 03:46PM PST

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